Service is not merely a word for us
The Moellers-Service Organisation can look back on many years' experience in international bagging, palletizing and packing plant construction and has excellently trained employees. Our professional building site management and our customer orientation is in this respect the basis for the satisfaction of our partners and clients.
The erection and commissioning of the multi-faceted Moellers High-End plants, the long-term continuity of highest availability as well as the optimisation of the plant's performance requires a thorough knowledge of the way the plant functions and the entire ancillary equipment. Here the many years of experience of our worldwide-operating experts is put into use, who constantly familiarise themselves with the process-technological specifics and customer-specific tasks.
We know the great demands made of the equipment operators! The equipment is only the one side of the coin. The rounding-off by qualified commissioners and service which is perfectly attuned to the demands of the customer belongs inextricably to the other side of the coin.
We are prepared for the eventuality that nowadays, when forever shorter project running times occur, that decisions are made based on sure facts. We react flexibly and appropriately to changed situations and problems.
After Sales Service
Looking after your equipment does not end for us with the successful completion of the commissioning, but continues in an efficient equipment service tailor-made to the customer. In addition we offer you multi-faceted complementary services for our equipment.
Moellers secures the productivity of your equipment also for the future. In the case of problems which could possibly arise we help quickly and efficiently:
Step 1: Telephonic support and assistance
Step 2: Remote Control via Modem for failure analysis
Step 3: Investigation into possibly-required spare parts
Step 4: Use of our Service Technician also within 24 hours to solve your problems.
Spare Part Service
We aim at a world-wide availability of our original spare parts to serve our customers. Even at regular maintenance machines and plants do not always work wear-free. Therefore we recommend to take a spare part package on stock that is adjusted to your special plant set-up in order to avoid costly production downtimes.
Preventive Maintenance
Preventive maintenance is the only way to achieve an efficient and lasting availability of your equipment. The formula:
- Adhering to the technical maintenance guidelines for your equipment,
- Regular control of all wear-parts,
- Timely exchange using original spare parts,
Saves you an expensive production loss caused by "Break Down Maintenance". Ask for our service technician! We inspect the equipment together with you, document necesssary maintenance and repair activities and plan the translation of the measures for lasting security of plant availability.
Maintenance Contracts
Maintenance Contracts offer our customers the greatest possible security of avoiding plant shutdowns.
Our service specialists visit you at a frequency arranged with you and check your equipment most conscientiously. Through these regular controls potential faults can be discovered while they are developing and can be eliminated.
Training
Also appropriate specialist training of your employees is of course one of our tasks. With individual training programmes on site or in our training centre we impart important user and practical knowledge. Comprehensive documentation by data transfer and in printed form, remote data transfer and well trained service specialists secure a high standard.
If you have any questions regarding the services we offer contact Phil Shaw on 0161 406 9824 or info@moellers.co.uk
